How to Talk to Airtel Customer Care: for Mobile, Broadband and DTH Services

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  • Reading time:8 mins read

Airtel is one of the largest telecommunications companies in India, offering a wide range of services such as mobile, broadband, and DTH. As with any company, there may be times when customers need to contact Airtel customer care for assistance with their services. Whether you need help with billing, plans, or technical issues, Airtel customer care is available to help.

In this article, we will provide a detailed guide on how to talk to Airtel customer care for various services such as mobile, broadband, and DTH. We will also provide information on other ways to contact Airtel customer care, such as through the Airtel Thanks app or by visiting an Airtel store.

How to Talk to Airtel Customer Care

How to Talk to Airtel Customer Care

To talk to Airtel customer care, you can follow these steps:

  1. Dial 121 from your Airtel mobile phone. This is the customer care number for Airtel mobile services.
  2. Press 1 if you are calling from your Airtel mobile, or press 2 if you are calling from a non-Airtel mobile.
  3. Press 1 if you are an existing customer, or press 2 if you are a new customer.
  4. Press 1 for general queries, or press 2 for specific queries such as billing, recharge, or plans.
  5. Follow the prompts to select the appropriate option.
  6. Wait for the call to connect to a customer care executive.
  7. Provide your mobile number and any other relevant details when prompted.
  8. Explain your query or problem to the customer care executive.
  9. Follow their instructions to resolve your issue.

You can also use Airtel Thanks app for any services or customer support.

How to Talk to Airtel Customer Care

How to talk to airtel customer care executive directly on 198

To talk to an Airtel customer care executive directly on 198, you can follow these steps:

  1. Dial 198 from your Airtel mobile phone. This is the toll-free customer care number for Airtel mobile services.
  2. Press 2 for complaints or press 3 for any service request
  3. Press 1 for mobile services or 2 for landline services
  4. Wait for the call to connect to a customer care executive.
  5. Provide your mobile number and any other relevant details when prompted.
  6. Explain your query or problem to the customer care executive.
  7. Follow their instructions to resolve your issue.

You can also use Airtel Thanks app for any services or customer support.


How to talk to airtel customer care mumbai

To talk to Airtel customer care in Mumbai, you can follow the same steps as mentioned earlier. Dial 121 or 198 from your Airtel mobile phone, and follow the prompts to connect with a customer care executive. The customer care number is the same for all regions in India, so you do not need to dial a specific number for Mumbai.

You can also use the Airtel Thanks app to talk to the customer care executive. In the app, you can find the “Talk to Us” option, where you can select the type of query, and chat with the customer care executive directly.

Additionally, you can also visit the nearest Airtel store in Mumbai for any assistance.


How to talk to airtel customer care from other network

To talk to Airtel customer care from other network, you can follow these steps:

  1. Dial +91 9810012345 from your non-Airtel mobile phone. This is the customer care number for Airtel mobile services for other network.
  2. Press 1 if you are an existing customer, or press 2 if you are a new customer.
  3. Press 1 for general queries, or press 2 for specific queries such as billing, recharge, or plans.
  4. Follow the prompts to select the appropriate option.
  5. Wait for the call to connect to a customer care executive.
  6. Provide your mobile number and any other relevant details when prompted.
  7. Explain your query or problem to the customer care executive.
  8. Follow their instructions to resolve your issue.

You can also use Airtel Thanks app for any services or customer support, or visit the nearest Airtel store for assistance.

Please note that the above number is a example and kindly check the official website or customer care number from the bill/sim card for the correct number.


How to talk to airtel customer care for broadband

To talk to Airtel customer care for broadband, you can follow these steps:

  1. Dial 12149 from your Airtel landline or broadband number. This is the customer care number for Airtel broadband services.
  2. Press 1 if you are an existing customer, or press 2 if you are a new customer.
  3. Press 1 for general queries, or press 2 for specific queries such as billing, plan change, or installation
  4. Follow the prompts to select the appropriate option.
  5. Wait for the call to connect to a customer care executive.
  6. Provide your broadband number and any other relevant details when prompted.
  7. Explain your query or problem to the customer care executive.
  8. Follow their instructions to resolve your issue.

You can also use Airtel Thanks app for any services or customer support, or visit the nearest Airtel store for assistance.


How to talk to airtel customer care postpaid

To talk to Airtel customer care for postpaid services, you can follow these steps:

  1. Dial 198 from your Airtel mobile phone. This is the customer care number for Airtel postpaid services.
  2. Press 2 for complaints or press 3 for any service request
  3. Press 1 for mobile services or 2 for landline services
  4. Wait for the call to connect to a customer care executive.
  5. Provide your mobile number and any other relevant details when prompted.
  6. Explain your query or problem to the customer care executive, specify that you are a postpaid customer
  7. Follow their instructions to resolve your issue.

You can also use Airtel Thanks app for any services or customer support, or visit the nearest Airtel store for assistance.

Additionally, you can also log into your Airtel Thanks app or Airtel self-care website and check your bill, usage, and other account-related information.


How to talk to airtel customer care dth

To talk to Airtel customer care for DTH services, you can follow these steps:

  1. Dial 12150 from your registered mobile number or Dial 1860 500 12150 from any phone. This is the customer care number for Airtel DTH services.
  2. Press 1 if you are an existing customer, or press 2 if you are a new customer.
  3. Press 1 for general queries, or press 2 for specific queries such as billing, plan change, or installation.
  4. Follow the prompts to select the appropriate option.
  5. Wait for the call to connect to a customer care executive.
  6. Provide your DTH number and any other relevant details when prompted.
  7. Explain your query or problem to the customer care executive.
  8. Follow their instructions to resolve your issue.

You can also use Airtel Thanks app for any services or customer support, or visit the nearest Airtel store for assistance.

You can also log in to the Airtel Thanks app or the Airtel DTH self-care website to manage your DTH account, check your balance, recharge your account, and more.

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FAQ

Q: What is the customer care number for Airtel mobile services?

A: Dial 121 from your Airtel mobile phone.

Q: What is the customer care number for Airtel broadband services?

A: Dial 12149 from your Airtel landline or broadband number.

Q: What is the customer care number for Airtel DTH services?

A: Dial 12150 from your registered mobile number or Dial 1860 500 12150 from any phone.

Q: Can I talk to Airtel customer care from a non-Airtel mobile?

A: Yes, you can dial +91 9810012345 from your non-Airtel mobile phone to talk to Airtel customer care.

Q: Can I talk to Airtel customer care for postpaid services?

A: Yes, you can dial 198 from your Airtel mobile phone to talk to Airtel customer care for postpaid services.

Q: Is there any other way to contact Airtel customer care?

A: Yes, you can use the Airtel Thanks app for any services or customer support or visit the nearest Airtel store for assistance.

Q: How do I know if my call is connected to Airtel customer care executive?

A: After you dial the customer care number, you will be prompted with the options for different services, and then the call will be connected to the customer care executive.

Q: What details do I need to provide when talking to Airtel customer care?

A: You will need to provide your mobile number, broadband number or DTH number and any other relevant details when prompted.

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